Refund policy

Refund & Return Policy

We want you and your dog to love every ParoPet product. If something is not right, you have 40 days from the date of purchase to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• Clean and in reasonable condition (free from significant wear, damage, hair, or odour)
• Accompanied by your order number and proof of purchase

The following items cannot be returned:

• Sale or promotional purchases (unless defective)
• Individual items from a bundle (unless the entire bundle is returned)
• Complimentary or free gift items
• Items returned more than 40 days after purchase

How to Start a Return

Email us at support@paropets.com with your order number and the reason for your return. Our team will reply with return instructions. Items sent back without first requesting a return will not be accepted and may be returned to you at your cost.

Damages and Issues

Please inspect your order on arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of receipt and we will make it right with a replacement, exchange, or refund.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method within 3 to 5 business days. Please allow additional time for your bank or card provider to process the refund.

Order Cancellations

You may cancel your order within 24 hours of placing it for a full refund. After 24 hours your order may already be processed, in which case the standard return process applies.

Questions? Reach us anytime at support@paropets.com.